How Keeva Works
A simple four-step process to predict customer churn and take action — before it's too late.
Four Steps to Retention
From raw customer data to targeted churn prevention — in four simple steps
Login to Dashboard
Secure access, instant visibility
Access your Keeva churn prediction dashboard with your employee credentials. Role-based access ensures admins, analysts, and CSMs each see exactly what they need — protected by OAuth 2.0, SSO support, and auto-expiring encrypted sessions.
Analyze Customers
Every signal, automatically captured
Keeva's engine ingests data from your CRM, product usage logs, billing events, and support tickets — unifying them into a single customer profile. Over 500 behavioral signals are tracked in real time, and anomaly detection flags unusual patterns before they show up in your churn rate.
AI Churn Predictions
Accurate, explainable, actionable
Every customer receives a churn probability score (0–100%) updated in real time, powered by a Gradient Boosting + Neural Net ensemble with 94% accuracy. The system always explains its reasoning — surfacing the top 3 risk factors like missed logins or unresolved support tickets so predictions are never a black box.
Take Action
From insight to retention in one click
The moment a churn score crosses your threshold, Keeva triggers the right action automatically — a personalized email, a CRM follow-up task, or a Slack alert to the CSM. Every action and outcome is logged, feeding back into the model to continuously sharpen future recommendations.
Ready to Reduce Customer Churn?
Join thousands of companies using Keeva to predict and prevent customer churn with AI-powered insights.